Last Modified: August 18th, 2022
This privacy policy (the “Privacy Policy”) describes how and when VINELAB, INC. (“Vinelab” “Sociata” “us” “we” “our”) collects, uses, and shares your information when you use the Vinelab websites located at www.sociata.com (the “Site”) and our related application(s), service(s) and software (collectively, with the Site the “Services”). This Privacy Policy explains the information gathering, use and sharing practices for the Services, including what information is collected, how that information is acquired, maintained, stored, shared and/or used, and your privacy choices. This Privacy Policy is independent from our offline personal data collection practices. By using our Services, you are consenting to the collection, transfer, manipulation, storage, disclosure and other uses of your information as described in this Privacy Policy now and as amended from time to time at our discretion.
1. Creating an Account and Profile Information: To use certain features of the Services, you may be required to provide information such as your name, username, password, email address, mailing address, zip code, telephone number, date of birth, gender, age verification and/or country of residence. You may optionally provide us with additional profile information, including a short bio, location, profile picture and other information (collectively Personal Information). You may update or modify your profile information and contact information at any time. Profile information may be available publicly on our Services, such as on your profile page. In addition to using your contact information to create your account, we may use this information to send you information about our Services, respond to your requests and facilitate use of the Services. We may use your name, email address and other information you provide to notify you of new products, releases, service notifications, events and to solicit your feedback and input. We may also use your Personal Information to send you marketing materials or newsletters and to improve the Services.
2. When You Send Email Communications: When you contact us via email, the email address you use to communicate with us will be subject to this Privacy Policy. We may collect, store and use the email address you used to communicate with us to communicate with you, respond to your requests, to inform you about our products and services (unless you opt out of receiving such communications), to answer questions, resolve concerns or send you other information related to the Services. The contents of your email communications including any information, resumes, ideas, concepts or inventions, will not be subject to this Privacy Policy. We may keep a record of your communications with us and use the contents of those communications for any purpose.
3. Links: We may keep track of how you interact with links across our Services, including our email notifications, third-party services, and client applications, by redirecting clicks or through other means. We do this to help improve our Services, for example to provide relevant advertising, and to be able to share aggregate click statistics such as how many times a particular link was clicked on.
4. Cookies: Like many websites, we use “cookie” technology to collect additional website usage data and to improve our Services, but we do not require cookies for many parts of our Services. A cookie is a small data file that is transferred to your computer’s hard disk. Sociata may use both session cookies and persistent cookies to better understand how you interact with our Services, to monitor aggregate usage by our users and web traffic routing on our Services, and to customize and improve our Services. Most Internet browsers automatically accept cookies. If you do not want cookies from Vinelab or other websites, you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. However, some Services may not function properly if you disable cookies.
5. Log Data: Our servers automatically record information (“Log Data”) created by your use of the Services. Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information. We receive Log Data when you interact with our Services, for example, when you visit our Site, sign into our Services, or interact with our email notifications. Vinelab uses Log Data to provide our Services and to measure, customize, and improve them.
6. When You Make A Purchase or Receive Payment: When you send or receive payment through our Services, Sociata (or a third party service provider) collects payment information including your credit or debit card number, card expiration date, CVV code, shipping address and billing address (Payment Information). Any time Payment Information is collected, it will be used only to process the payment transaction, and will be handled securely using commercial encryption practices. To facilitate future payment transactions on our Services, we (or a third party service provider) may store your Payment Information, excluding CVV code, and shipping address, which you can remove from your account at any time. We consider your Payment Information private and do not make such information public. We collect and store information created by payment transactions made on our Services.
7. Affiliated Sites: We offer some of our Services in connection with other third parties, and Personal Information that you provide to those third parties may be sent to Sociata in order to deliver the service. We process your information in accordance with this Privacy Policy, however, such third parties may have different privacy practices. Therefore, we encourage you to read their privacy policies prior to disclosing any Personal Information.
8. Third-Parties: Sociata uses a variety of third-party services to help provide our Services, such as to help us understand the use of our Services, such as Google Analytics. These third-parties may collect information sent by your browser or mobile device, such as cookies, your IP address, or device ID.
9. Data from Youtube: Sociata may collect some data about your YouTube channel as permitted by YouTube's Terms of Service for use by our tools. By using YouTube Content within Sociata's Sites and Services you are agreeing to be bound to YouTube's Terms of Service and Google’s Privacy Policy. Additionally, when you sign-up for a Sociata account, you may choose to authenticate to our Services through a method provided by Google. In those cases, you authorize us to access Personal Information and other data held by Google on an ongoing basis in order to provide the Services. By authenticating using a third-party authentication mechanism you acknowledge that you are authorized to perform this authentication and to grant Sociata any associated privileges to that data. Users can revoke access to data collected via YouTube API Services via the steps outlined in Google security settings.
10. Data from Social Networking Services (“SNS”): In your Account settings, you may choose to opt in and allow Sociata to connect to one or more of your Social Networking Service (“SNS”) accounts (e.g. your Facebook Page or Instagram Account). Additionally, you may choose to allow Sociata to connect to one or more of your SNS accounts by logging in using that account. If you choose to authenticate through an SNS, Vinelab may access data from the applicable SNS platforms on your behalf (collectively, “Authenticated Data”). Sociata may use Authenticated Data to improve the Services for you (e.g. by using such data to deliver more accurate statistical data and rankings regarding your Facebook Page) and to improve the Services overall (e.g., Authenticated Data used to improve Sociata’s Services will be aggregated and anonymized and used for purposes such as producing derived market estimations). Authenticated Data would comprise of your profile information data, your content performance data and your audience insights. Sociata processes that data by presenting it in a simplified and legible manner as well as providing you with recommendations on how to enhance your content creation.
You may also use your SNS account to log into your Sociata account. If you choose to login your Sociata account using your SNS account, Sociata may use your email address as described in Section 1 (Creating an Account and Profile Information).
Sociata will not make your specific set of Authenticated Data available to Sociata users other than on an aggregated and anonymized basis, unless you have chosen to opt in. For example, if you have given the permissions through the Sociata for Creators mobile application, Sociata may make public some of your Authenticated Data.
You may revoke Sociata’s ability to collect your Authenticated Data at any time through the opt-out feature in the Settings section of your Account. In addition to opting out via the Settings section in your Sociata Account, you may also revoke Sociata’s access to SNS Authenticated Data via the SNS security settings pages.
If you opt into authenticating any of your SNS Accounts with Sociata, Sociata will:
- never post on your behalf to any of your authenticated SNS Accounts (e.g. your Facebook Page or YouTube Channel);
- occasionally manage your SNS Account ad campaigns (e.g. Facebook ad campaigns) and will never alter any of your SNS ad settings;
If you have any questions or comments about SNS Authenticated Data, please email us at support@sociata.com.
1. Your Consent: We may share or disclose your Personal Information at your direction or with your consent, such as when you choose to publicly post information to your profile or update your profile information or provide the permissions through the Sociata for Creators mobile application.
2. Service Providers: We engage certain trusted third parties to perform functions and provide services to us, including, without limitation, hosting and maintenance, customer relationship, database storage and management, and direct marketing campaigns. We will share your Personal Information with these third parties, but only to the extent necessary to perform these functions and provide such services. From time to time, we may partner with third parties to improve your Sociata experience. Please be aware that the privacy policy of such partners will govern their use of your Personal Information. Furthermore, in connection with the operation, promotion, advertising or marketing of our Services, we may provide certain of our partners with Personal Information (e.g., your name or Sociata username) and other content or information related to you (e.g., your profile picture), or provide certain of our partners with access to our application programming interfaces (“APIs”) in order to access such information using information (such as Twitter handles) already in their possession. Please note: each time we provide any of your Personal Information to our partners, we only provide information to these partners that is publicly available or publicly viewable in your Sociata profile at the time we provide it.
3. Law and Harm: Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your Personal Information if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect Sociata’s rights or property. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your information. Sociata complies with the laws of the United Arab Emirates where the legal stature of the company exists.
4. Business Transfers: In the event that Sociata is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your Personal Information may be sold or transferred as part of that transaction. The promises in this Privacy Policy will apply to your information as transferred to the new entity.
5. Non-Private or Non-Personal Information: We may share or disclose your non-private, aggregated or otherwise non-personal information, such as your public user profile information, public posts, or the number of users who clicked on a particular link (even if only one did).
If you are a registered user of our Services, we provide you with tools and account settings to access or modify the profile information you provided to us and associated with your account.
You can permanently delete your account and all of the data gathered about you, including insights we process from your data by simply sending an email to privacy@sociata.com. Access to the data would be removed within 24 hours and the data would be permanently deleted from our servers within a maximum 15 working days.
The Children’s Online Privacy Protection Act (“COPPA”) protects the online privacy of children under thirteen (13) years of age. Our Services are not directed to individuals under the age of thirteen (13). If a parent or guardian becomes aware that his or her child has provided us with personal information without his or her consent, please contact us at privacy@sociata.com. We do not knowingly collect or maintain personal information from children under 13, unless or except as permitted by law. If we become aware that a child under 13 has provided us with personal information, we take steps to remove such information and terminate the child’s account unless we receive verifiable parental consent. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Information to us without their parent’s or legal guardian’s permission.
You may opt-out of receiving email communications and other marketing materials from us (or any third party email marketing service we may use) via link provided in each email.
We do not currently maintain any procedures for you to review the information that we collect about you.
We are very concerned about the security of your Personal Information. We employ administrative, physical and electronic measures designed to protect your information from unauthorized access. However, no Internet or email transmission is ever fully secure or error free. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party. Notwithstanding the foregoing, we will make any legally-required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored Personal Information to you via email or conspicuous posting on this Site in the most expedient time possible and without unreasonable delay, consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
We may revise this Privacy Policy from time-to-time, without advance notice to you. The most current version of our Privacy Policy will be posted to this URL. If we make changes to the Privacy Policy that we determine, in our sole discretion, are material, we will notify you either via email, if you have provided one, or by posting a notification on the Site. Once posted, the changes to the Policy will be effective immediately. By continuing to access or use our Services after changes have become effective, you agree to be bound by the terms of the revised Privacy Policy. If you do not agree with our Privacy Policy, please do not use our Services.
In some cases, you also may visit third party websites through links on our Services (“Linked Sites”) who may collect and use your personal information and other non-personal information. We encourage you to review the policies of any such third parties before disclosing your personal information, as we have no control over, and are not liable for, their privacy practices.
If you are outside the United States, by using the Services, you are consenting to having your Personal Information transferred to the United States.
If you have any questions, concerns or comments about this Privacy Policy or the treatment of your Personal Information please email info@sociata.com.